20 September 2021How G7 Survived A Global PandemicA global pandemic was a nightmare for many marketers. With in-person meetings halted, agencies that thrived on relationship marketing were posed to take a heavy hit. How could you nurture existing client relationships (or build new ones??) if you couldn’t even be in the same room together? Surviving the pandemic meant holding on to existing clients and building brand value. Group 7even was able to do just that. We had to step back and understand the impact the pandemic would have on each of our clients. Because we work with a variety of different kinds of companies, we had to adjust accordingly. We braced for significant shifts in strategy and stepped up our digital marketing game. This allowed us to continue to promote products, even if services paused. We identified where we could focus energy, expertise, and funds to provide the most value to every client. By being transparent and flexible, G7 communicated new approaches crucial to keeping our clients while ensuring they kept THEIR customers. What did they need most? What did their customers need most? How could we make sure those needs were met? Michelle Andres, President of Group 7even, noted: "The pandemic presented so many unknowns for the companies we work with. We were very fortunate to have clients that listened to our advice to continue marketing (albeit in different ways with different budgets) to stay connected with their customers. Additionally, we helped our clients navigate changing their business models to focus heavily on digital sales whenever possible. For our clients, the beauty of having G7 as their agency partner was their ability to focus on the other challenges the pandemic presented to their businesses while we handled everything marketing-related. I’m really proud of all of our clients. With no exceptions, all of our clients battled through unprecedented times and came out even stronger than before." By being prepared and proactive, we survived the pandemic unscathed. We also positioned our clients to stay afloat, recover and thrive.
19 August 2021Does Relationship Marketing Produce the Best Result?In 2020, marketing took a backseat for many businesses as they struggled simply to survive. However, as more and more of the country reopens, marketing matters more than ever. And, after a year of extremely limited interaction, consumers are craving connection. Focusing on relationship marketing can very likely be the optimum investment for your brand. Technology can put you in touch with anyone on the planet. But it is not the same as a connection. Like in life, relationships aren’t cultivated with a handshake and smile and then no follow-up. One must continue to check in, help out, listen and adapt to change. Compromise and trust matter just as much in the rapport you build with your customers as it does with your friends. Focusing on short-term transactional marketing may increase sales, but it won’t retain customers. Nor will it increase recommendations and referrals. By prioritizing relationship marketing, your customer retention will increase. In time, your relationships gain strength and longevity, and the more profitable the customers become to your business. These are results of a high emphasis on customer service, customer contact, and focus on product quality. If your brand makes a promise, your brand must keep it. Otherwise, much like life, your consumer goes elsewhere.
27 April 2021Top of Mind
Top of mind awareness is pretty self-explanatory…..and vital.The first brand that comes to your mind when a specific product is mentioned, is probably your favorite, and probably for a reason: IT’S GOOD!
(Or at least the marketing is.)
French fries? McDonalds
Phone? AppleTop of mind awareness should be a priority for any business. Being top of mind means that consumers not only remember and recognize your brand, but they think of it first over your competitors. Take tissues, for example. When you need one, you probably ask for a Kleenex. But Kleenex is just one kind of tissue. See how that works? They are so top-of-mind when it comes to their product, that people literally refer to the actual product by the Kleenex name. There are a few key components that are vital to achieving top of mind status for your business: Your business must stand out, connect emotionally and be consistent if you want to attract and retain customers. Being visible is key to being top of mind. No one can remember you, use you or share about you if they can’t see you. An emotional connection with your target audience forms a relationship between your consumer and your brand. By resonating with your audience on an emotional level, you become more memorable. Being memorable puts you two steps ahead of your competitors in the top of mind marketing game. Consistency builds trust. Businesses with an inconsistent presence in their marketing fall behind quickly. You must stand out strong and stand out often. Yes, your product must be good. But at the end of the day, if no one knows about it, it doesn’t matter.
18 March 2021We've always done it this way
When it comes to marketing, a common mistake businesses make is settling into the mindset of, “We’ve always done it this way.” However, the same old way of thinking gets the same old results. Everyone has heard, “if it’s not broke, don’t fix it.”
11 January 2021"Good advertising builds sales. Great advertising builds factories." - Bill Bernbach
Why is it that advertising seems to get such a bad wrap? More times than I care to count, I have been in conversations where people have described advertising executives as something between a used car salesman and a drug dealer (which always makes for an interesting moment when someone then asks me what I do for a living).
23 December 2020How the Pandemic Has Changed the Way We Shop
The recent quarantine-related lockdown has shifted consumer behaviors – some that will likely continue even after anxieties have subsided, and life returns to normal.
10 August 2020The Age of the Digital Universal ID
The browser wars waged against third-party cookies over privacy issues is nothing new. Safari and Firefox are already blocking third-party cookies, and Google plans to phase them out by 2022. Cookies have long been relied on to link customer identities across various channels and assets and are critical to a deeper understanding of customer behavior that ultimately drives a better brand experience.
08 June 2020Time to Reconnect by Doug Ross (NWIndiana Business)
For every economic downturn, there’s a recovery, and experts say lulls are the best time to plan for the bounce back.
Staying at home doesn’t mean standing still, experts said. Nor should it mean ending marketing efforts.